{"id":118,"date":"2014-05-06T16:30:16","date_gmt":"2014-05-06T16:30:16","guid":{"rendered":"https:\/\/ghozylab.com\/plugins\/?page_id=118"},"modified":"2021-07-11T14:37:35","modified_gmt":"2021-07-11T14:37:35","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/ghozylab.com\/plugins\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"

Service & Support Policy<\/h4>\n
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For pre-sale questions or you have other questions, please contact our Support Dept<\/a>.<\/p>\n

Support for Products by GhozyLab is available only through your account at ghozylab.com, which grants you access to a customer-only Contact Form (for Tech Support)<\/a> where you can ask us technical questions. Our customer support representatives are available Monday through Friday; excluding all major holidays. Or, you can discuss problems\/solutions with others in our public Community Forum<\/a> available to all site owners (register free here).<\/p>\n

GhozyLab offers its Products \u201cas is\u201d, with no implied warranty or guarantee that they will function exactly as you wish, or with all 3rd party components and plugins. Further, we offer no support via email, or otherwise, for installation, customization or administration of WordPress\u00ae itself, or of other WordPress\u00ae themes\/plugins. We only cover support for our own Products, and we can\u2019t give general WordPress\u00ae support; or offer advice about things which are not specifically related to our Products.<\/p>\n

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Scope Of GhozyLab Support Services<\/h4>\n
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Specific things we WILL gladly help our customers with<\/p><\/div><\/div>

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If you are unable to install any GhozyLab Product, we will help by providing how-to articles, video tutorials, or written assistance from an GhozyLab support representative.<\/div><\/div>
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If you are confused about any GhozyLab Product feature, we are happy to assist you with clarification; which may include a written explanation from an GhozyLab support representative, links to relevant documentation, video tutorials and\/or knowledge base articles. We?ll help you understand what?s to be expected from a specific feature.<\/div><\/div>
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We are happy to receive feedback of any kind. If you have ideas or suggestions, please share them w\/ a support rep. using our Contact Form. We welcome this!<\/div><\/div>
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If you discover a bug within any GhozyLab Product, we would love to hear about it. This way it can be fixed in a future release, or as soon as possible. Please report all bugs to an GhozyLab support rep. using our Contact Form.<\/div><\/div><\/div>