Service & Support Policy
For pre-sale questions or you have other questions, please contact our Support Dept.
Support for Products by GhozyLab is available only through your account at ghozylab.com, which grants you access to a customer-only Contact Form (for Tech Support) where you can ask us technical questions. Our customer support representatives are available Monday through Friday; excluding all major holidays. Or, you can discuss problems/solutions with others in our public Community Forum available to all site owners (register free here).
GhozyLab offers its Products “as is”, with no implied warranty or guarantee that they will function exactly as you wish, or with all 3rd party components and plugins. Further, we offer no support via email, or otherwise, for installation, customization or administration of WordPress® itself, or of other WordPress® themes/plugins. We only cover support for our own Products, and we can’t give general WordPress® support; or offer advice about things which are not specifically related to our Products.
Scope Of GhozyLab Support Services
Specific things we WILL gladly help our customers with
We understand there is a fine line between what is considered support, and what is considered a “customization” and/or a “modification” to one of our Products. We will try help our customers in any way we can, but we can’t provide in-depth technical assistance (or offer ongoing advice) related to customization or modifications.
Technical support will thus take priority over any assistance with customization or modifications. If you are requesting assistance in this regard, and it only requires us to publish a couple lines of code, we will gladly help you. Or at least point you in the right direction.
If however, your inquiry requires more than a couple lines of code (quite common), we can only provide guidance, and you would then need to hire a freelancer if you don’t have the skills to implement it yourself.
Specific things we will NOT do (seriously, please read the following)